Sending Files

Once you start working with us, you will likely need to send us pictures, product specifications, videos or other files. This article will detail which file formats we accept and how you can send them to us.

  • Use the Most Flexible File Formats
  • Avoid Using the Wrong File Type
  • Help Us Do Our Best

File Formats

A file's format is the way that data is arranged inside of the file. You can usually tell a file's format on a PC by looking at its extension (the last 2-3 letters after the . in the file name). Please note that just changing the extension doesn't change the file format, and it only make it harder to deal with the file.

Changing Formats

The best way to change a file's format is to open it up in a compatible program (usually the program you made/saved the file with) and save or export it in another format. Because of the many programs, file types and operating systems out there, we can only provide general advice:

  • Try looking through Save As... if the program has it. Many times this will offer other file formats
  • If your program offers Export as an command, this may very well have many options for compatible file formats
  • If there is no way you can change the format, Contact Us with the extension and we will let you know if we have a way to change.

Supported Formats

This is a list of the most common formats we support when making your site. We may support others, and it is possible to have a file which meets these criteria, but due to age or other circumstances, can't be opened. This is just a general guideline. Formats in Bold are prefered formats.

Extension Notes
    Raster Images/Photos
*.PDF PDFs can hold many types of information
*.PNG PNGs support better transparency
and compression than GIFs
*.GIF GIFs support transparency and compression
*.JPG JPGs are the prefered format for photos
*.PICT None
*.BMP BMPs are large, but widely compatible
*.PSD Photoshop Document
*.TIF TIFs are good for high resolution printing
    Vector Images and Graphics
*.PDF PDFs can hold many types of information
*.AI Adobe Illustrator's Format
*.SVG An open vector format
*.EPS None
    Formated Text/Data
*.XLS Microsoft Excel Spreadsheet
*.ODS Open Office Speadsheet
*.DOC Microsoft Word Document
*.ODT Open Office Text Document
*.RTF Rich Text Document

Sending Files

We can accept files up to 20 Megabytes in size via email. If you need to send a file larger than 20 Megabytes, we can arrange to transfer the files via FTP directly to our servers. We can also accept DVDs and CDs via mail.





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